Customer service job description jobs
I'm seeking a...a weekly basis. As a potential assistant, your tasks will include: - Messaging guests promptly and professionally. - Efficiently managing bookings and reservations. - Handling various online inquiries with the utmost courtesy. You should be familiar with the following platforms: - Airbnb host tools, for seamless property management. - Customer Relationship Management (CRM) systems, to enable effective communication and provide top-tier customer service. - Office productivity software, to ensure smooth operation and organization. Experience in these areas is highly preferred as it will lead to a smoother operation and improved guest satisfaction. If you are organized, communicative, and well-versed with hospitality management, then you are the i...
I am looking for an experienced designer who can help adapt the packaging of a product. Th...looking for an experienced designer who can help adapt the packaging of a product. The tasks include: - Changing the text and updating the content of the product description and instructions. - Regular amendments needed. I require a professional who can be engaged in a long-term cooperation as this is not a one-time task. Details regarding the frequency and volume of changes will be discussed during the hiring process. - Starting with only changes of black&white labels - they will be changed to our original layout this year Strong communication and a good understanding of branding and marketing are preferred skills for this job. Previous experience in packaging design and cop...
I am seeking skilled freelancers who can assist me with diverse tasks in the Turkish language. The required skills and experience include: Live Support: - Assisting customers in real-time - Experience in customer service - Ability to communicate effectively Article Writing: - Able to write engaging, high-quality articles - Experience in SEO content creation Product Promotion: - Ability to create enticing product descriptions - Experience in marketing and sales Language: - Proficient in Turkish language. The ideal candidate can work across different projects, adapting to varied tasks. Please note, these projects do not target any specific audience or industry.
Hi, we have a project where we sell a service of finding factories for the businesses products. From CN to ES. We need a marketing strategy to get leads and clients.
More details: What type of business are you running? This question was skipped by the user Do you need the POS service to be integrated with any existing software or systems? This question was skipped by the user How many registers or checkout points do you need for your POS system? This question was skipped by the user
I'm looking for students who have a significant presence on Facebook to assist in our campaign effort...have a significant presence on Facebook to assist in our campaign efforts. The goal is to promote our brand and services effectively amongst job seekers. Key Responsibilities: - Amplify our brand visibility on Facebook. - Share job openings and recruitment posts to your network. Ideal freelancer should: - Have a significant follower base on Facebook. - Be comfortable promoting our brand and job openings. - Understand how to effectively engage with jobseekers. - Be from the Philippines Your active involvement will have a direct impact on increasing awareness and attracting potential candidates. We believe that your influence can open the door for job...
Hi there, I am currently working on a few projects. As a busy professional, I need someone who is capable of creating simple portfolio pages that showcase my projects. On another freelance site, I am having a hard time getting clients and I want you to work with me together to organize the current project files I have and get images of work done, a portfolio title and a description created for my other freelance profile to showcase all kinds of tasks I have done. I have completed over 61 projects and we need all of them organized and input in my g drive. Start date: Today Time: Now Availability: beginner level freelancer someone who is capable and free to get this done.
I'm in need of an experienced Excel professional to help me build a secure data management system. This system will be used to handle both financial and customer information. Key Requirements: - **Data Security**: A robust system that ensures the privacy and integrity of the financial and customer data. - **User Management**: The system should be designed for 1-10 users, allowing them to access and input data securely. - **User Experience**: While the users are expected to have advanced Excel skills, the system should be designed with clear interfaces and user-friendly features. Ideal Candidate: - Proven experience in designing secure data management systems in Excel - Proficiency in VBA and Excel's advanced features - Strong understanding of data security and pr...
I have a need for a comprehensive listing of Oracle EBS customers within the manufacturing sector in USA. This is a sizable task as it requires the creation of a list featuring more than 500 companies. In the details you collect for each organization, I'd like to see the following: - Company Name - Contact Person Name - Contact Person Email. The ideal candidate for this task would be someone who is proficient in data mining and possesses broad knowledge of Oracle EBS customers in the manufacturing, retail, automotive industry. Prior experience in CRM database creation would be an added advantage. It's essential that all information gathered adheres to privacy and data protection laws, ensuring a legally compliant list. So, a freelancer with a keen understanding of these laws...
...would be a real-time panel of incoming and active calls, as well as receptionists and advisors logged in, free and busy on calls. The receptionist could select a free agent and forward the call from the panel or do it through the physical keypad of her phone (for example # 250) - For each customer call, the receptionists would receive a card showing their name, telephone number, comments, purchases made (date, time, amount, minutes, payment method), calls made, and available balance of minutes. - The customer balance system would consist of minutes that would be automatically deducted when speaking with agents (not receptionists). The client's balance would be indicated by a voiceover at the beginning of the call. The way to buy balance would be through the IVR gatewa...
Product development A turnkey service is required for a new product development project. In project scope; It is a priority to work with an all-in-one expert agency in areas such as product design, mechanical engineering, electronic engineering, simulation studies, technical document preparation, packaging design, software development and promotional materials. Expected Services: - Product Design and Engineering Studies - Electronic Engineering and Simulation Services - Software Development and Integration - Technical Document Preparation and Packaging Design - Creating Promotional Materials It is possible to work with competitive and suitable offers If you have a CV, reference work and suggestions, please send them. Agencies that offer turnkey product design and so...
I am seeking an expert in Google Cloud's Pub/Sub service. My Python application needs to publish and subscribe to text data messages. Knowledge in message encoding and decoding, as well as Pub/Sub client libraries, is crucial. Therefore, a strong background in Python and Google Cloud Platform is required. Take a look a example image attached. Key responsibilities include: - Assisting with publishing text data messages - Helping with subscribing to these messages Please have proven experience in Google Cloud's Pub/Sub and Python programming for processing text data.
I am looking for 1 person who can create and edit a couple of promotion video's for a Real Estate Development company. Amount of promotion video's: 4 How many seconds per video: 15, 30, 60 How many Frames Per Second: 60 Video size: • YouTube: 1920 x 1080 • Instagram & Facebook: 1080 x 1920 | 1080 x 1350 • LinkedIn: Yes, whatever the correct size would be make it Is there an example? Yes, look at the video attached to the file below and make sure you are capable of making something just like that and even better. We will provide the scripts and information that needs to be mentioned in the video once we agree to work with the Freelancer that we pick. Voice over is possible, only if it's a real human who does it within the budget we have. The video must...
Description: We seek a skilled graphic designer to craft polished and visually engaging brochures detailing various services provided by PoultrySync in Arabic and English. Each brochure presents tailored information and imagery for distinct sectors within the poultry industry. These brochures will be distributed at an upcoming exhibition. Scope of Work: Design creative and visually appealing brochures Incorporate our branding elements (logo, colors, fonts) Ensure the brochure is print-ready, scalable to different sizes, can be easily converted to digital formats (PDF, online viewing), and can be used for future campaigns. Requirements: Fluency in both Arabic and English is required for this project. Proven experience in graphic design, specifically brochure design Portfolio showc...
...displaying complex data effectively. 4. Language and Localization Languages: Supports both English and Arabic with an easy switch mechanism between them in the UI. 5. Design Considerations Visual Theme: Use a color palette that complements the logo colors but adds a futuristic feel with sleek, clean lines and high-tech visual elements. The colors should be related to a logo that will be shared once the job is taken. Chatbot Personality: Friendly yet professional, using a modern, minimalist design that appeals to tech-savvy users. 6. Deliverables Mockups: Detailed visual presentations in both light and dark modes to suit various user preferences and working environments. User Flow Diagrams: Visual representations of user interactions for typical queries and tasks. Style Guide: De...
I'm seeking a skilled developer to create a VPN service that works seamlessly on Windows. Your task will revolve around its design, development and implementation, ensuring optimal functionality. Key Requirement: • Windows Compatibility: The VPN should be fully compatible with diverse Windows versions. Highlight Features: • Multi-location Switching: An essential feature of the VPN is the ability to switch between different server locations easily. Encryption Level: • A specific level of encryption hasn't been singled out for this VPN. This aspect can be negotiated during the development process. Ideal skills and experience: • Experience in VPN service creation and implementation • Knowledge of Windows software development • Capable ...
I'm in need of a professional web content writer to help in creating content for my product/service promotion website. Requirements: - The content should be structured to promote a product/service. - SEO optimization is NOT a requirement; the main focus is to create a professional and engaging content for the users.
I'm in search of a skilled professional who can cater to my specific needs regarding Customer Relationship Management (CRM), Digital Marketing and Search Engine Optimization (SEO). Key tasks include: - Implementing effective lead management strategies within a CRM context to enhance customer database and sales pipeline tracking. - Engaging in social media advertising to broaden outreach and gain a competitive edge in the digital landscape. Prior experience with similar assignments is a must. - Undertaking keyword optimization to improve our website's search engine rankings. The potential candidate should possess a strong understanding of CRM processes, digital marketing dynamics, and SEO strategies. Substantial experience with keyword optimization and lead manage...
In this competitive web hosting industry, I'm looking for a web designer who can provide a professional and striking online presence for my company. The right freelancer will have a deep understanding of creating a user-friendly layout for service-oriented businesses. *Key Features Required:* - A minimalist yet modern homepage featuring a clear introduction of our services and a dedicated section for blogs. - The homepage should be designed and implemented with clean and intuitive navigation, making it simple for visitors to understand our offerings. - I currently have a wordpress theme installed with demo content, I would like all this content edited with real data. *Skills and Experience Ideal for this Project:* - Strong working knowledge and practical experience in profess...
I run a bakery business and I'm hoping to expand by improving my online sales. Key Responsibilities: - Conduct an analysis of our current online sales process. - Create and implement strategies to increase online sales, with a focus on Bread, Pastries, and Cakes. - Optimize our online ordering system for a seamless customer experience. Ideal Skills for this project: - E-commerce strategy development - Online sales optimization - Experience with an online ordering system - Familiarity with the bakery or food industry is a plus
By using Import from file module, import data to Prestashop store from xls files.
I'm seeking a talented individual for my Shopify-based dropshipping store. The tasks include: - Product Upload and Description Editing: I need up to 50 products uploaded and their descriptions refined to be engaging and informative. - Photo Enhancement: I require the product photos to be enhanced or in some cases edited to look professional and attractive. - Automation Integration: I'm looking to bring in email marketing automation and order processing automation to streamline the store's operation. Ideal candidates should have: - Proficiency in Shopify and dropshipping - Prior experience in product upload, description editing, and photo enhancement - Familiarity with email marketing and order processing automation tools - A keen eye for detail and design - ...
Description: We are seeking a proficient individual or team to create a data collection tool to capture crucial information for our programs. The project involves gathering data related to attendance, classroom IDs, session IDs, and artifacts (pictures of classrooms as evidence) from WhatsApp/SMS communication channels. Project Scope: The primary data points to be collected include: Attendance records of students attending weekly sessions. Classroom IDs where sessions take place. Session IDs for each session conducted. Artifacts: Pictures of classrooms as evidence of session conduct. Schools & Instructors: Our program spans across 100 schools with 37 instructors and 13,000+ students Each instructor is responsible for conducting weekly sessions twice a week. Instructors are ...
We are a Digital agency specialising in developing Static Websites and E-commerce websites for our clients across PAN India. We are looking for a freelancer who is proficient in marketing and generates us 100 leads for our “Static Website product or Ecommerce Website product”. Any lead for other than “Static Website or E-commerce Website” will be considered invalid. All the leads will be recorded in Google Sheets. Let’s discuss if you are interested in working based on the requirements. The average Selling price of the product is Rs. 7000.00 + tax. The project needs to be strictly completed within 2 months or the project will be considered as incomplete. Payment will be released only on successful completion of the task. I am looking for an inexpensive...
We are looking for an experienced Autodesk Revit plugin developer to create a custom plugin that integrates with Revit 2024. The plugin will automate the retrieval of quantity data from specific Revit schedules and perform calculations based on user-selected options.
As a startup in AI and AI/ML solutions, we are seeking a part time senior data scientist to help us to design a text 2 sql solution using existing open source solution, integrate with other data service. Having a deep understanding of ,LLms , NLP, Text2SQL and AI Agent (OpenAI) , stream-lit will be essential. 3 hours days in average for a part time jobs for months; - The successful applicant must be fluent in Python and have a solid understanding of latest GPTs, GenAI and langchain, GenAI etc The ability to develop and fine-tune algorithms as per project requirements is paramount. If you are able to make AI comprehend and utilize human language, efficiently and effectively, your expertise is needed here.
Contexte : Our car rental company is gearing up to launch exciting new vehicles into our fleet. We want to create a set of 10 unique and attractive flyers to announce these new additions to our customer base while refreshing our image on Instagram. Goal : The main goal of this campaign is to generate excitement and interest around the new vehicles while reflecting the dynamism and modernity of our company. Each flyer should be distinctive and eye-catching, capturing viewers' attention and prompting them to learn more about our rental offerings. Car list: Jetour x70 Toyota Rav4 Buick Encore Kia Carnival Toyota Urban Cruiser Ford Ranger Peugeot Landtrek Peugeot 3008 Chevrolet Equinox Chevrolet Spark Informations Each flyer should highlight a specific vehicle in a creative and...
Description: We are seeking an experienced Kotlin developer proficient in building advanced video players and integrating them with Flutter applications using platform channels. The ideal candidate should have a strong background in Kotlin development, with a focus on optimizing video playback performance and implementing precaching functionalities. Additionally, experience with Flutter and platform channel communication is essential for this role. Responsibilities: Develop a custom video player in Kotlin that meets specific requirements and performance criteria, with a focus on implementing precaching functionalities. Implement advanced features such as video playback controls, streaming support, offline caching, and precaching. Integrate the Kotlin video player seamlessly with a...
I'm looking to create a series of 10 high-quality infographics for my maxi taxi business. These infographics will primarily focus on the benefits of using a maxi taxi service and how to book a maxi taxi. Additionally, I'd also like to cover the specific services we offer, such as wheelchair accessible taxis, airport transfers, wedding transportation, and day tours. - The target audience for these infographics will be commuters, tourists, and event organizers. Therefore, the content should be informative, engaging, and persuasive. - The visual style I'm looking for is professional and corporate. The infographics should be clean, sleek, and visually appealing, incorporating our brand colors and logo where appropriate. Ideal skills and experience for this project incl...
Hi there, I am currently working on a few projects. As a busy professional, I need someone who is capable of creating simple portfolio pages that showcase my projects. On another freelance site, I am having a hard time getting clients and I want you to work with me together to organize the current project files I have and get images of work done, a portfolio title and a description created for my other freelance profile to showcase all kinds of tasks I have done. I have completed over 61 projects and we need all of them organized and input in my g drive. Payment: 4 AUD Start date: Today Time: Now Availability: beginner level freelancer someone who is capable and free to get this done.
I'm in need of a professional who can help me set up a healthy meal delivery service. This service will primarily focus on providing customers with a menu comprising of healthy meals. Key requirements and expectations include: - **Order Management:** I'd prefer managing orders through phone calls, so it's crucial for the system to have a seamless call management interface. - **Payment Processing:** The service should support mobile wallet payments, offering a secure and convenient payment option for our customers. The ideal freelancer for this project should have experience in eCommerce and food delivery services. Excellent communication skills may also be necessary to ensure a smooth transition to a phone-based order management system.
I am in search of a senior web developer with a ...JavaScript, PHP; Python - Proficiency in PostgreSQL - Familiarity with Docker - Kubernetes experience is a plus but not required - Cloud management skills (Preferably AWS) The main purpose of the project is to create a web application with specific functions including: - User registration and authentication - Data analysis and visualization - Integration with other systems or services - micro service architect - javascript. node js and Vue framework. We also need to integrate multiple other web applications. The work will be conducted in AWS or a similar cloud platform. Ideal candidates should be able to work systematically, have good problem-solving abilities, and have experience with delivering full-stack robust application ...
As an experienced professional in Laravel PHP frameworks, I am in need of your expertise on my customer relationship management (CRM) project. This task encompasses various aspects including: - CRM Development: Despite a missing specific feature request, it is assumed basic aspects of CRM will be needed i.e., sales tracking, task management, and customer management. - Image Editing Feature: This includes incorporating basic tools for image resizing and cropping into the CRM tool. - Bug Fixing: There have been some technical issues detected with the CRM, particularly relative to user interface problems and functionality hitches; I would love these resolved in due time. Given the significance and the somewhat extensive nature of the project, it is heavily required that the ...
As growth manager of a thriving ecommerce that sells sleep products, I'm looking for a creative professional who can produce quality images and videos of beds. These assets will play vital roles in enhancing product/service descriptions, showcasing USPs, and providing visual instructions/tutorials. Key Responsibilities: - Develop custom images that improve the comprehension of our product and service descriptions - Produce authentic videos showcasing the product - Design engaging visual instructions/tutorials Ideal Skills & Experience: - Studies related to design and images/video making - Strong creativity and attention to detail - Able to meet deadlines and adjust to feedback. Please note the project needs to be completed within the next 2 months. I look forwa...
I'm looking for an experienced social media manager who can help me develop and manage my business-oriented Instagram account. Key Details: - Objective: The main aim of this Instagram account is to promote my business/service. - Target Audience: I'm primarily focusing on professionals aged 21-35, so the content should be engaging and relevant to this demographic. - Content: The content shared on the account should be strictly business-related, showcasing the services offered, business updates, and other related information. Requirements: - Proven experience in managing successful business-oriented Instagram accounts. - Strong understanding of the target audience and how to engage professionals. - Ability to create visually appealing content that aligns with business pro...
I'm in need of a proactive and dedicated Sales Executive with a strong background in B2C sales to drive customer acquisition in the Edtech sector. Your primary responsibilities will be: - Generating fresh leads - Presenting product demonstrations to woo potential customers Solid experience within the EdTech realm would place you at a distinct advantage. Proven experience in B2C sales is a must for this role. A knack for relationship building and a keen sales acumen are critical for success.
I'm looking for an experienced SEO expert with a focus on boosting both my website traffic and search engine ranking. My target audience is international, so the ideal candidate should be well-versed in catering to a global customer base. Key requirements: - Prior experience in enhancing website traffic and search engine rankings - Proficiency in creating and managing backlinks - Strong understanding of social media engagement as a part of an SEO strategy - Ability to strategize and execute off-page SEO effectively Your primary focus will be to improve my website's visibility and search engine ranking across various countries and regions. Your expertise in international SEO alongside strong off-page SEO skills will be crucial to attaining this goal.
I have an existing page and it is about selling tours in the tourism industry. I think the page has structural problems. We couldn't settle into the theme well. I would like to receive professional help from the check-out part of the product purchasing process. We see that the category search sections on the home page are not functional. I am looking for a professional web designer and developer who understands WordPress well. Desired Skills & Experience: - E-commerce web design proficiency - Prior experience with similar sized project integration - Understanding of user experience design, specifically reviews and shopping carts. Your past work on similar projects will be pivotal to your selection. Looking forward to your proposals.
I require the creation of a website tailored towards senior citizens for my startup company. This website will primarily showcase our products and services. Key Features: - It should have a simple yet engaging interface. - The content on the website should be easily accessible for sen...- The website should have a dedicated section for the services we offer to educate our clients. Skills & Experience: - Proven experience in web development specifically with a senior citizen audience in mind. - Knowledge in User Interface (UI) and User Experience (UX) design catering to an older demographic. - Knowledge in SEO to help generate leads. - Track record of building websites for service-based startup companies. Please ensure you share your portfolio that showcases relevant work...
I'm...is to provide a seamless shopping experience for users, including browsing, product selection, ordering, and payment processing. - Intuitive and user-friendly design: A clean and modern user interface is essential to ensure a positive customer experience. While the project does not have a predefined set of payment gateways for integration, the chosen developer should be comfortable with integrating payment processing systems, such as PayPal, Stripe, or Apple Pay/Google Pay, depending on the project's final specifications. The ideal freelancer for this job would have proven experience in developing e-commerce applications, particularly cross-platform, along with a solid track record of integrating payment gateways. Your previous work and relevant references ...
... Below are the list of modules required 1. Admin 2. Customer 3. Vendor 4. Random user Few more requirement as below 1. Dashboard for admin 2. Reports for admin and vendor 15 nos 3rd party integrations 1. SMS/whatsapp 2. Email 3. Calling service like Uber 4. Payment gateway Features in modules 1. Admin * Login. Option to create new ids * Dashboard * Setting up price for the product. * Tax module * User Access Module * To create new users for admin * To create new vendor users * Reports * Delivery status of product * Qr generator * QR printer * Handling of failed transactions * Auto mailer to admin user of the performance and to customer for promotions 2. Customer 1. Otp based login...
...an experienced Convert Kit Web Developer to create a website for my product/service aimed at individual consumers. Key requirements: - Landing Page Creation: The website should have engaging, visually appealing landing pages to drive conversions. - Subscriber Segmentation: The site should be able to segment visitors based on their interests and behaviors to optimize the user experience. - Product/Service Promotion: The main goal of the website is to promote my product/service effectively. Ideal skills and experience: - Proven track record of building and optimizing Convert Kit websites. - Strong understanding of email automation, subscriber segmentation, and landing page creation. - Experience in product/service promotion to the individual consumer audience...
I'm seeking a marketing professional to boost brand awareness and ensure customer retention. The project mainly involves targeting young professionals. Key Responsibilities: - Increase Brand Awareness: Your primary task will be to create and execute strategies that draw attention to our brand. - Improve Customer Retention: You will be responsible for developing tactics that foster stronger relationships with our existing customer base. Ideal Candidate: - Experience in Social Media Marketing: You should be adept at utilizing various social media platforms to engage with our target audience. - Proficiency in Content Marketing: You should have a proven track record in creating compelling content that drives customer engagement and retention. - Prior Success ...
I am looking for an experienced business plan writer to construct a compelling business plan aimed at attracting investors for my Revenue Cycle Management (RCM) start-up. Specifically, the RCM services expected to be integrated into the plan are: - Billing and Coding - Claims Processing - Revenue Cycle Analysis - Training - Potential Revenue Sharing Opportunities with the Owner These services are to be provided to all types of hospitals and healthcare providers irrespective of their size. The writer should have a strong understanding of the healthcare industry and RCM services. Experience in creating business plans for start-ups and a track record in generating investor interest is considered a major asset. Your input will be crucial in outlining my business strategies succinctly and p...
...References, similar projects We need a salesforce commerce expert who can perform the work listed below. Of course, this is a very rough “plan and description” We would like to arrange a non-binding Zoom meeting to talk about our project. In the end, we need much more than what is written or listed here. We assume that you understand our requirements and that you work in a solution-oriented manner and with us in mind. Here you have a first description. This is how I made the advertisement: We are a brokerage platform. We refer customers to suitable workshops and need a solution in Salesforce for our lead management. 1. the customer makes an inquiry via our website (I could do this via WordPress by my own) 2. we check the request i...
...Tally developer to assist with a project that involves customization and integration. Key Responsibilities: - Customizing Tally to integrate with our CRM system. - Ensuring smooth synchronization of customer data between Tally and the CRM. Ideal Skills and Experience: - Proficiency in Tally customization and integration. - Proven experience with CRM integrations, especially syncing customer data. - Strong understanding of financial and sales reporting. - Past experience in enhancing customer relationship management through system integration. Your role is pivotal in ensuring that our customer data is up-to-date and correctly reflected in both our CRM and Tally. The successful candidate will play a crucial role in automating our systems and enhancing effi...
I'm looking for an experienced content creator to help me with my social media strategy. The main goal of the posts is to drive more orders. To achieve this, the ideal candidate will: - Create engaging and visually appealing videos - Develop informative and shareable infographics The successful candidate will have a deep understanding of social media...visually appealing videos - Develop informative and shareable infographics The successful candidate will have a deep understanding of social media platforms and will be able to adapt content to suit different audiences. Experience in e-commerce and knowledge of online marketing trends is a plus. Please only apply if you are confident in your ability to deliver quality content that can drive customer engagement and subseq...
I'm in the process of launching an online shop to sell baking and custom cookie cutters. The key features I need from a freelancer experienced in e-commerce platforms include: We already purchased the domain and have some hostin...except for the upload of new products which should be as easy a possible. - Integrating a search bar for customers to easily find the products. - Implementing distinct product categories. Initially, the store will have fewer than 10 categories. - Enabling customization options to let customers modify the cookie cutters to their specific needs. These are essential functionalities that a potential customer will need to smoothly navigate my online store. Ideally, the freelancer should have a strong background in online store creation with the above-me...
We are looking for a part-time virtual assistant to support our online store. You will be handling various tasks, including: - Email Management: Regularly checking and responding to customer inquiries, inquiries from suppliers, and other related communication. - Customer Support: Assisting customers, resolving complaints, and ensuring their needs are met in a timely and friendly manner. - Accounting: Basic financial administration, such as registration, tracking transactions, updating spreadsheets, and providing basic financial reports. The potential candidates should have a valid security number and a utility bill in Cyprus as our based is in Cyprus. Your expected workload will be less than 10 hours a week.
